GDPR Compliance

pearl-frost is committed to protecting the privacy and security of your personal data. This page outlines your rights under the General Data Protection Regulation (GDPR) and how we ensure compliance with data protection principles.

Your Rights Under GDPR

If you are a resident of the European Economic Area, you have the following data protection rights:

Right to Access

You have the right to request copies of your personal data. We may charge a small fee for this service in certain circumstances.

Right to Rectification

You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete information you believe is incomplete.

Right to Erasure

You have the right to request that we erase your personal data, under certain conditions. This is also known as the right to be forgotten.

Right to Restrict Processing

You have the right to request that we restrict the processing of your personal data, under certain conditions.

Right to Object to Processing

You have the right to object to our processing of your personal data, under certain conditions.

Right to Data Portability

You have the right to request that we transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

Legal Basis for Processing

We process personal data on the following legal bases:

• Consent: where you have given clear consent for us to process your personal data for a specific purpose
• Contract: where processing is necessary for the performance of a contract with you
• Legal obligation: where processing is necessary for compliance with a legal obligation
• Legitimate interests: where processing is necessary for our legitimate interests or those of a third party

Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process the data, and applicable legal requirements.

International Transfers

We ensure that any transfer of personal data to countries outside the European Economic Area is subject to appropriate safeguards in accordance with GDPR requirements.

Exercising Your Rights

If you wish to exercise any of the rights set out above, please contact us at [email protected]. We will respond to your request within one month. We may need to verify your identity before processing your request.

Complaints

You have the right to make a complaint at any time to the relevant supervisory authority for data protection issues. We would, however, appreciate the chance to address your concerns before you approach the supervisory authority, so please contact us in the first instance.

Last updated: January 2024